FAQ and Contact
Frequently Asked Questions
1) WHAT ARE NATALIE'S MASKS MADE OF?
Natalie's masks are made with 100% cotton fabric. They are washable and reusable. The cotton fabric and stretchy elastics make the face masks comfortable and easy to wear. The cloth face masks are double layered for extra protection. Although we cannot guarantee that the use of these masks will eliminate the possibility of getting the Coronavirus, they provide necessary coverage for the face during these uncertain times.
2) WHO MAKES NATALIE'S MASKS?
All of Natalie's masks are made by our designer, Natalie, and are made in the United States. Each individual cloth mask is handmade and made to order by size and fabric design. You can read more about Natalie and our family business in the About Us Page.
3) WHAT IS THE REFUND AND RETURN POLICY?
Unfortunately, due to the current Covid-19 pandemic and the inherent risk of sharing personal items such as face masks, we cannot accept returns or exchanges at this time.
If you have any comments or questions, please contact us via email at: firstname.lastname@example.org. We look forward to hearing from you!